Privacy Policy

1. Data Controller

Inelli OÜ
Registry code: 11553673
Suur-Sõjamäe 14, Tallinn 11415, Estonia
Email: info@inellib2b.com
Phone: +372 5384 4660

2. Data We Collect

We collect the following data when you register, place orders, or contact us:

• Company name, registration number, and VAT number
• Contact person name, email address, and phone number
• Billing and delivery address
• Order history and communication records
• Technical data: IP address, browser type, and browsing behavior (via cookies)

3. Purpose of Processing

We process your data for the following purposes:

• Processing and fulfilling orders
• Managing customer accounts and business relationships
• Issuing invoices and processing payments
• Communicating about orders, deliveries, and products
• Improving our website and services
• Complying with legal obligations (tax, accounting)

4. Legal Basis

We process personal data based on:

• Contract performance — processing is necessary to fulfill orders and manage the business relationship (GDPR Art. 6(1)(b))
• Legal obligation — processing is required by tax and accounting laws (GDPR Art. 6(1)(c))
• Legitimate interest — improving our services and maintaining website security (GDPR Art. 6(1)(f))

5. Data Sharing

We do not sell your personal data. We may share data with:

• Delivery and logistics partners — to fulfill orders
• Accounting and invoicing service providers
• IT service providers (hosting, email) — who process data on our behalf
• Authorities — when required by law

All third-party processors are bound by data processing agreements and process data only on our instructions.

6. Cookies

Our website uses cookies to ensure functionality and improve your experience:

• Essential cookies — required for the shopping cart, login, and basic site functionality
• Preference cookies — remember your VAT display preference and language

We do not use advertising or tracking cookies. You can manage cookies in your browser settings.

7. Data Retention

• Order and invoice data: 7 years (as required by Estonian accounting law)
• Customer account data: retained for the duration of the business relationship
• Contact form messages: 2 years
• Cookie data: according to individual cookie lifetimes

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Restrict or object to data processing
• Data portability
• Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

To exercise your rights, contact us at info@inellib2b.com.

9. Security

We implement appropriate technical and organizational measures to protect your data, including SSL encryption, secure hosting, access controls, and regular security updates.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. We encourage you to review this policy periodically.